Large Furniture Delivery

1. What is the Sophie Allport Home Delivery Service?

For large orders, or those containing large-scale furniture items, we offer our Home Delivery Service to UK mainland addresses free of charge.

2. When will I receive my delivery?

* Once your item arrives with us, we aim to deliver within 21 days.

* This is in addition to any lead time on made-to-order or out-of-stock items.

* Our Home Delivery Bookings Team will contact you directly to arrange a convenient date and time.

* Please note: the ‘Track My Order’ feature does not apply to Home Delivery items.

3. Can I return an item on the day of delivery?

Any furniture that has been made-to-order, for example painted furniture, is non-refundable (unless faulty) due to bespoke nature. If you are unsure if your item is made-to-order then please contact our Customer Experience team.

Please note: we will not be able to refund the delivery cost, as this service is offered free of charge.

4. I’ve ordered painted furniture – can I cancel or amend it?

Painted items that are made to order are considered final at the point of order placement. We’re unable to amend or cancel these orders once confirmed, so please double-check everything before placing your order. Our made-to-order furniture items, like our painted furniture, is non-refundable (unless faulty) due to the bespoke nature.

5. Where will you deliver the furniture to?

Our standard service includes delivery to your ground floor room of choice. If you require delivery to an upper floor, please let us know when we confirm your booking – extra charges may apply.

6. What if I live in a flat or there are stairs or access issues?

* Please inform us ahead of time if there are stairs, lifts, narrow doorways, or tight turns.

* If special access is required, or if additional team members are needed, we may need to make alternative arrangements (charges may apply).

7. What if the item doesn’t fit?

It’s your responsibility to ensure your furniture will fit through doorways, hallways, and stairwells. Some items will be assembled on-site – if you're unsure about dimensions or access, please speak to our Customer Service Team before placing your order. 

If we’re unable to complete the delivery due to access issues, and you ask us to return the item, we’ll take it away at no extra charge – but no refund will be provided.

8. Is assembly included?

Yes – assembly is included as part of our Home Delivery Service. Our team will assemble your furniture on-site where required and remove all packaging.

9. Will you remove old furniture?

We don’t currently offer a furniture removal service. Please arrange for removal of any old items prior to delivery.

10. Do I need to be at home?

Yes – someone aged 18 or over must be present to receive, inspect, and sign for your delivery.

11. What if I’m not home when the delivery team arrives?

If no one is available to receive the delivery, we’ll need to reschedule, and a redelivery charge may apply. 

Please give us at least 48 hours’ notice if you need to change your agreed time slot – we will not be able to offer any compensation or refund for missed appointments.

12. What about parking?

Please ensure there is suitable parking near your property for our delivery vehicle. If your area has permit-only parking or restrictions, or is difficult to access, let us know in advance.

Any parking charges incurred are the customer’s responsibility.