Wallpaper

What is a batch number?

Our wallpapers are printed in batches, so it’s important that all of your rolls come from the same batch to ensure a perfect finish. If rolls from different batches are used together, you may notice subtle variations in colour or pattern once the wallpaper is on the wall.

You’ll find the batch number on the label of each roll. As we don’t keep a record of which batch is sent with individual orders, we recommend making a note of the batch number and keeping it safe, just in case you need it later.

What if I need another roll from a specific batch?

If you need an additional roll from a particular batch, please do get in touch with us and we’ll be happy to help.

You can contact us here at Sophie Allport by emailing customerservice@sophieallport.com or by calling 01778 560256 – we’re always happy to help.

Do you ship wallpaper internationally?

At the moment, our wallpaper is available for delivery within the UK only. We’re sorry for any disappointment this may cause.

If you have any questions, our friendly Customer Service team is always happy to help. Please do get in touch at customerservice@sophieallport.com or call us on 01778 560256.

Can I return my mural wallpaper?

As our mural wallpaper is made especially for you to order, we’re unable to accept returns, amendments or cancellations once your order has been placed. This allows us to ensure each mural is printed with the utmost care and attention to detail, just as it should be.

If you have any questions before ordering, Please do get in touch with us at customerservice@sophieallport.com or call 01778 560256.

Can I return my wallpaper?

You’re very welcome to return any wallpaper rolls, as long as they are unopened and in their original condition.

You can return it via our portal.

Can I amend or cancel my wallpaper order?

Unfortunately we’re unable to make any amendments or cancellations once an order has been placed. If you’re unsure about anything before placing your order, our Customer Service team is always delighted to help. Please do get in touch at customerservice@sophieallport.com or call us on 01778 560256

What should I do if my wallpaper is damaged or faulty?

We’re so sorry if your wallpaper hasn’t arrived as expected. Please do get in touch with our friendly Customer Service team and we’ll do everything we can to resolve this as quickly as possible.

You can reach us by calling 01778 560256 or emailing customerservice@sophieallport.com — we’re always here and happy to help.