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  3. I haven't received my order yet

I haven't received my order yet

  • Where is my order?
  • Why hasn’t my order arrived yet?
  • My tracking reference isn’t working, what do I do?
  • My tracking reference says my parcel has been delivered, but I still haven’t received it, what do I do?
  • When will I receive my made to measure item?
  • When will I receive my lampshade?
  • My gift wrap isn’t included with the rest of my order, where is it?
  • My international order tracking hasn’t updated for a while. Is my order definitely on its way?
  • It’s been over 21 working days and my international order still hasn’t arrived, what do I do?
  • My international order tracking shows that my parcel has been routed to Belgium, why is this?
Sophie Allport