Order

I have a question about placing my order

• How do I place my order?
• I’m having trouble logging into my account, can you help?
• Can I place my order over the phone?
• The website won’t let me place my order with delivery in a different country, what do I do?
• My order is going to a gift recipient, can I remove prices to an invoice and include a gift message?
• Do you offer a gift-wrapping service?

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I want to amend or cancel my order

• Can I add or remove item(s) from my order?
• Can I change the delivery address on my order?
• Can I amend the postage on my order?
• Can I cancel my order?

I am awaiting stock on my order

• I have been contacted because an item is out of stock on my order, what do I do?
• Will the rest of my order be sent, if one of the items is on pre-order?