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  2. Returns & Exchanges

Returns & Exchanges

I’d like to return a product

  • What is your returns policy?
  • What is your returns policy for international orders?
  • Do you have an extended Christmas returns policy?
  • I bought an item that I would now like to return, what do I do?
  • Do you offer exchanges?
  • I have been given an item as a gift, can I exchange or return it?
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My order has arrived damaged, incomplete, incorrect, or developed a fault

  • My item was damaged or faulty on arrival, what do I do?
  • I have received an incorrect item in my recent order, what do I do?
  • I have received someone else's order, what do I do?
  • There is something missing from my order/my order is incomplete, what do I do?
  • My item has developed a fault, what do I do?

I have a question about my return/refund

  • Have you received my return yet?
  • How long will it take for my return to be processed, once I have sent it back to you?
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