Returns & Exchanges

I’d like to return or exchange a product

• What is your returns policy?
• What is your returns policy for international orders?
• Do you have an extended Christmas returns policy?
• I bought an item that I would now like to return, what do I do?
• How do I arrange an exchange?
• I have been given an item as a gift, can I exchange or return it?

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My order has arrived damaged, incomplete, incorrect, or developed a fault

• My item was damaged on arrival, what do I do?
• I have received an incorrect item in my recent order, what do I do?
• I have received someone else's order, what do I do?
• There is something missing from my order/my order is incomplete, what do I do?
• My item has developed a fault, what do I do?

I have a question about my return/refund

• Have you received my return yet?
• How long will it take for my return to be processed, once I have sent it back to you?