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  2. Payment & Promotions

Payment & Promotions

I have a question about payment

  • How can I pay for my order?
  • My order has dropped to below £50 and now it’s charging me postage, is this correct?
  • My credit or debit card was declined, what do I do?
  • I’m not sure whether my order was placed successfully, can you check?
  • I am having trouble ordering on your website, how can I place my order?

I have a question about using a promotional code

  • I placed my order and forgot to use my discount code, can you apply it retrospectively?
  • The item I purchased has recently been reduced in the sale, can you refund me the difference?
  • Which products are excluded from using a discount code?
  • Why won’t my discount work on sale items?
  • Do you offer student or blue light discount?
  • I can’t find my discount code, can you help?

I have a question about gift vouchers

  • How do I purchase a gift voucher?
  • Do gift vouchers have an expiry date?
  • Can gift voucher be used online and in your shops?
  • I’ve lost the email with my gift voucher code, can you help?
Sophie Allport