Delivery

I have a question about delivery

• What delivery options are available?
• Can I track my delivery?
• Do you offer a free Click & Collect service?
• Can I upgrade my postage, once I have placed my order?
• Do I have to pay postage to return an item?
• I would like to return an item for an exchange, do I have to pay again for delivery?

I have a question about international delivery

• Can you ship internationally?
• How much does international delivery cost?
• Do you offer free delivery if I spend over a certain amount?
• What couriers do you use?
• How long will my order take to be delivered?
• Will I need to pay additional VAT, duties or import taxes after I have paid at the checkout?

I haven't received my order yet

• Where is my order?
• Why hasn’t my order arrived yet?
• My tracking reference isn’t working, what do I do?
• My tracking reference says my parcel has been delivered, but I still haven’t received it, what do I do?
• When will I receive my lampshade?
• My gift wrap isn’t included with the rest of my order, where is it?

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