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Delivery

I have a question about delivery

  • What delivery options are available?
  • Can I track my delivery?
  • Do you offer a free Click & Collect service?
  • Can I upgrade my postage, once I have placed my order?
  • Do I have to pay postage to return an item?
  • I would like to return an item for an exchange, do I have to pay again for delivery?

I have a question about international delivery

  • Can you ship internationally?
  • How much does international delivery cost?
  • Do you offer free delivery if I spend over a certain amount?
  • What couriers do you use?
  • How long will my order take to be delivered?
  • Will I need to pay additional VAT, duties or import taxes after I have paid at the checkout?

I haven't received my order yet

  • Where is my order?
  • Why hasn’t my order arrived yet?
  • My tracking reference isn’t working, what do I do?
  • My tracking reference says my parcel has been delivered, but I still haven’t received it, what do I do?
  • When will I receive my lampshade?
  • My gift wrap isn’t included with the rest of my order, where is it?
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