With regards to an exchange or refund, we kindly ask for the items to be returned to us within 30 days of delivery.
Please send your return by post. The returns and exchanges form that came with your parcel has clear instructions of how to do this. You need to complete the reverse side of the delivery note with the details of the items you are returning and enclose the note with your returned parcel. It would really help us in developing our products if you could give a reason why they were not suitable. Please let us know whether you require an exchange or a refund and always include a daytime telephone number and your email address in case we need to contact you about the return.
If necessary, you can download a new form here. If you don't have a printer, please include a letter giving your name, address, order reference number (if possible), email address and daytime telephone number, plus a note of what you are returning and why, and whether you want a refund or exchange for another product.
Make sure your items are securely wrapped and send your return to: Returns Department, Sophie Allport, The Old Brewery, Spalding Road, Bourne, Lincolnshire, PE10 9WG.
Before returning any undamaged or non-faulty items to us, we do ask that they are in the same condition as when you first bought them, ensuring the tags are still attached and they are in their original packaging. Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit, especially with china items. Please include original packaging where possible.
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
Once the items have been received back at our warehouse, we can then action the exchange or refund for you, as required.
We can also arrange for our courier company to collect the parcel from your home. You will need to be at home to hand over the parcel. There is a charge for this service. Please get in touch with us if you would like more information.
Please see our Returns Policy for full details.