If you have received a gift and would like to exchange it or return it for gift vouchers, you will need to ask the gift-giver for their order reference number, as well as one of the following details associated with their order: delivery postcode, phone number or email address. They will be able to find this information on their order confirmation email or the dispatch note that was included in their parcel.
A gift can be returned for an exchange (*UK only), or refunded onto a gift voucher for the amount purchased. Please note that an email will be sent to the original person who made the order, when the return or exchange is completed. Cash refunds can only be made to the original credit or debit card on which the gift was purchased.
Please note that in order for our returns team to process your gift return correctly as an exchange or gift voucher, you must follow the below instructions:
- In Step 2, you must select the return reason ‘Unwanted Gift’, then write ‘I am the gift recipient’ in the comments box below (please also include the new item number, if exchanging the item)
- In Step 3, you must provide your own name, phone number, email address and delivery address
If we do not receive this information, exchanges will be delivered to the address on the original order, and refunds will be issued to the original payment method. We cannot be responsible should this happen, and you would then need to resolve this directly with the gift giver.
On the rare occasion that an item received as a gift has developed a fault, please get in touch with the order reference number and gift-givers details, as well as a clear image of the fault, so that we can look into the matter further for you and advise of next steps. Do not return these items before contacting our Customer Experience Team, as it may slow down the process and we may not require a return.