For more instructions on how to do so, Click Here.
- You have 30 days from receipt of your order to make a return or exchange.
- Products must be returned unused and in the original condition they were received, with tags attached and in original packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
- Refunds are processed via the original payment method. Please note that we currently only offer exchanges for UK orders. For international orders, you will need to return your item(s) for a refund, and then reorder via our website.
- Exchanges are subject to stock availability. You will be contacted regarding your exchange order if extra payment is needed, if you are due a refund, or if for any reason it cannot be fulfilled. Exchange postage is free of charge.
- If your item was bought from a stockist, any returns or exchanges must be made through them – see here for further details.
- If you would like to return a gift, you will need to ask the gift-giver for their order reference number, as well as the delivery postcode or email address associated with the order. Please note that if you opt for a refund, this will be issued to you as an e-voucher. Please read our gift return instructions carefully, to ensure that your return is processed correctly.
- Cut lengths of fabric cannot be returned or exchanged. We strongly recommend that you order a sample prior to placing your fabric order.
- Personalised products cannot be returned unless faulty, as by their individual nature they cannot be re-sold. Please check spellings carefully when submitting your order.
- Made to measure blinds and curtains cannot be returned if you have a change of mind or measured incorrectly. We strongly advise you to order a sample and review our buying guide before placing your order.
- For hygiene reasons, once the original packaging has been opened, we are unable to refund or exchange any bedding or jewellery, unless it is faulty.
- Gift vouchers are non-refundable.
- If your order arrives damaged, incorrect, not as described, or develops a fault, please follow the relevant instructions here. Do not return any items before contacting our Customer Experience Team, as this may slow down the process and we may not require a return.