For more instructions on how to do so, UK Customers Only ( Click Here. )
- You have 30 days from receipt of your order to make a return.
- Products must be returned unused and in the original condition they were received, with tags attached and in original packaging. We reserve the right to refuse a refund if goods are not returned in a saleable condition or are damaged.
- Refunds are processed via the original payment method. Please note that we do not offer exchanges. If you would like to make a replacement order, you can do so via our website.
- If your item was bought from a stockist, any returns must be made through them – see here for further details.
- If you would like to return a gift, you will need to ask the gift-giver for their order reference number, as well as the delivery postcode or email address associated with the order. Refunds must be made to the original method of payment, however if our gift return instructions are followed, we are able to issue an e-voucher to the gift recipient for the price paid.
- Cut lengths of fabric cannot be returned. We strongly recommend that you order a sample prior to placing your fabric order.
- Made to measure blinds and curtains cannot be returned if you have a change of mind or measured incorrectly. We strongly advise you to order a sample and review our buying guide before placing your order.
- For larger parcels and furniture items, please contact our Customer Experience Team to book a collection.
- Personalised products cannot be returned unless faulty, as by their individual nature they cannot be re-sold. Please check spellings carefully when submitting your order.
- For hygiene reasons, please note that earrings are non-returnable unless faulty. We can only accept returns of bedding if unopened in its original packaging.
- Gift vouchers are non-refundable.
- International returns are to be at your own cost unless faulty.
- If your order arrives damaged, incorrect, not as described, or develops a fault, please follow the relevant instructions here. Do not return any items before contacting our Customer Experience Team, as this may slow down the process and we may not require a return.