You have 30 days from receipt of your delivery to return or exchange, as long as the item(s) are returned unused and in the original condition they were received, with tags attached and in original packaging.
Once we have located your order on our systems, we will be happy to exchange the item(s) for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any return postage costs, however we will not charge for postage on your exchange order.
If you bought from a stockist, any returns or exchanges must be made through them - see here for further details. If you would like to return a gift, we would ask for the gift-givers details, in order for us to locate the original order on our system. We would then be able to exchange or return for gift vouchers - see here for further details.
Cut lengths of fabric cannot be returned or exchanged. We would therefore strongly recommend that you order a sample prior to placing your fabric order.
We cannot accept returns of products that we have made, personalised or customised specifically for you, unless faulty. By the very individual nature of personalised products, they cannot be re-sold, so we cannot accept returns if you have a change of mind.
We cannot accept returns of made to measure blinds or curtains, if you measure incorrectly or have a change or mind. We therefore strongly advise you to order a sample and review our buying guide before placing your order.
For hygiene reasons, once the original packaging has been opened, we are unable to refund or exchange any bedding or jewellery, unless it is faulty.
Please note that gift vouchers are non-refundable.
If your order arrives damaged, incorrect, not as described, or develops a fault, please follow the relevant instructions here.
If you have a question about returning a product, please get in touch with us at your earliest convenience, or give us a call on 01778 560256 to speak to a member of our Customer Experience Team, Monday to Friday 8am – 5pm, Saturday 9am - 5pm and Sunday 10am - 4pm.