Please refer to our Returns Instructions here.
For UK returns, there is a flat fee for return postage of £2.50. This should be paid via the portal when prompted.
For international returns from the following countries, there is a flat fee for return postage. This should be paid via the portal when prompted:
- £5 – Jersey, Guernsey
- £10 – Austria, Belgium, France, Germany, Ireland, Italy, Spain
- £ 15 – USA, Australia
For rest of world returns, you will be able to print a return label, but will be responsible for arranging your own return and postage costs.
If your order arrives damaged, incorrect, not as described, or develops a fault, please follow the relevant instructions here. Do not pay to return any items before contacting our Customer Experience Team, as it may slow down the process and we may not require a return.