We're sorry your order wasn't delivered as expected.
Usually this is due to a mis-scan, and the item is delivered within the next 24 hours of the parcel showing as being delivered.
In the meantime, please also check all safe places around the property and with neighbours.
If your parcel still hasn't arrived within 24 hours, please let us know and we will investigate further for you. Please get in touch with us at your earliest convenience, or give us a call on 01778 560256 to speak to a member of our Customer Experience Team, Monday to Friday 8am - 5pm, Saturday 9am - 5pm and Sunday 10am - 4pm. We can then investigate further with the courier.