Can I still return the item if I change my mind? January 09, 2023 11:16 Updated Personalised items cannot be returned, unless faulty. In which case, please get in touch with us at your earliest convenience. Related articles Can I amend an order if it is personalised and I have noticed a mistake? What if I receive the item and notice that you have typed something wrong? What is your returns policy? What if I receive the item and notice that I have typed something wrong? Can I upgrade the postage on a personalisation order?