If the product you require is still available, we will exchange it for you. We are not able to refund any return postage costs, however we will not charge for postage on your exchange order.
If the new item you require costs less than the one you have returned, we will refund you the difference. If it costs more than the one you have returned, we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.
Your replacement item will only be dispatched once the original item has been received back and processed by our Warehouse Team.
Exchanges that have an outstanding balance to settle will be held for 7 working days once we have tried to contact you. After this, the order will be cancelled and any credit on the account will be refunded to the original payment method.
Please note that we cannot exchange international orders. You will need to re-place your order separately via our website, once your return has been processed.